Payment Policy

At puresuppl.net, we offer multiple secure payment options to make your shopping experience convenient and flexible. All transactions are processed through trusted and encrypted payment gateways to ensure the safety of your personal and financial information.

Accepted Payment Methods

We accept the following payment methods:

1) Credit and Debit Cards (via Stripe)

We accept all major credit and debit cards through our secure payment processor, Stripe:

• Visa
• Mastercard

Security: All card payments are processed through Stripe’s PCI-DSS compliant platform with industry-leading encryption and fraud protection. We do not store your card details on our servers.

2) PayPal

Pay securely using your PayPal account or PayPal Guest Checkout (no PayPal account required). PayPal allows you to:

• Pay with your PayPal balance
• Link your bank account
• Use a credit or debit card through PayPal
• Access PayPal’s Buyer Protection program

3) Cryptocurrency

We accept payments in cryptocurrency for customers who prefer digital currency transactions. Supported cryptocurrencies include:

• Bitcoin (BTC)
• Ethereum (ETH)
• Litecoin (LTC)
• Other major cryptocurrencies (contact us for availability)

Processing time: Cryptocurrency transactions are processed once the blockchain confirms the payment, which typically takes a few minutes to an hour depending on network conditions.

Payment Security

• Encryption: All payment information is transmitted using SSL (Secure Socket Layer) encryption technology.
• Data protection: We do not store your complete credit card information or cryptocurrency wallet details.
• PCI compliance: Our credit card processing partner, Stripe, is fully PCI-DSS Level 1 certified.
• Fraud prevention: We employ advanced fraud detection systems to protect both you and our business.

Payment Processing and Authorization

• Authorization: When you place an order, your payment method will be authorized for the full order amount.
• Charge timing: Your payment method will be charged when your order is confirmed and processed for shipment.
• Failed payments: If a payment fails, we will notify you via email and hold your order for 24-48 hours to allow you to update your payment information.

Currency

All prices on puresuppl.net are displayed in EUR unless otherwise stated. 

Pricing and Discounts

• All prices include VAT where applicable.
• Promotional codes and discounts must be applied at checkout before payment is processed.
• We reserve the right to correct pricing errors and will contact you if this occurs before shipping your order.

Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email with:

• Order number
• Items purchased
• Total amount charged
• Shipping details
• Estimated delivery date

Payment Issues and Support

If you experience any issues with payment processing, including:

• Declined transactions
• Duplicate charges
• Payment method errors
• Cryptocurrency payment confirmation delays

Please contact our customer service team immediately:

Email: info@puresuppl.net
Phone: +44 7400412463

We will work quickly to resolve any payment-related concerns.