Privacy Policy

Address: 150 Squires Lane – N3 2QT – London, United Kingdom
Email (all requests, including privacy): info@puresuppl.net
Contact:
+44 7400412463
info@puresuppl.net

We collect personal data in the following ways:

A. Data you provide to us

• Account data: name, email address, phone number, password (stored in encrypted/hashed form where applicable).
• Order data: billing/shipping address, order contents, order notes, customer service communications.
• Contact data: any information you include when you email or message us.

B. Payment data

Payments are processed by third-party payment providers. We do not store full payment card details on our servers. We may receive transaction-related information such as payment status, timestamps, and identifiers needed to manage the order and handle support issues.

C. Technical and usage data (website browsing)

When you use the Site, we may automatically collect technical data such as IP address, browser type, device information, and pages/actions on the Site. This data may be collected through cookies and similar technologies, depending on your settings and applicable law.

We process personal data for the following purposes:

• To provide the Site and its features (account creation, login, shopping cart, checkout).
• To process and fulfill orders (payment processing, shipping, delivery updates, customer support).
• To communicate with you about your orders, service messages, and support requests.
• To maintain Site security, prevent fraud/abuse, and protect our rights and users.
• To comply with legal obligations (e.g., accounting, tax, and regulatory requirements).
• To improve our Site and services (diagnostics, performance, and usability).
• To send marketing communications only where permitted by law and, where required, only with your consent (you can opt out at any time).

Where the GDPR applies, we rely on the following legal bases:

• Contract: processing necessary to perform a contract with you (e.g., fulfilling an order).
• Legal obligation: processing necessary to comply with applicable laws (e.g., tax/accounting).
• Legitimate interests: processing necessary for our legitimate interests (security, fraud prevention, service improvement), balanced against your rights.
• Consent: where required (e.g., certain cookies/marketing, where applicable).

We share personal data only as necessary for the purposes above, including with:

• Service providers acting on our instructions (e.g., hosting, e-commerce tools, analytics tools, email services, IT support).
• Logistics and delivery partners (to ship and deliver your orders).
• Payment providers (to process payments).
• Authorities or professional advisors when required by law or to protect our legal rights.

Some of our service providers may process data outside the European Economic Area (EEA) or the UK. When this happens, we implement appropriate safeguards (such as adequacy decisions or standard contractual clauses) as required by law.

We keep personal data only as long as necessary for the purposes described in this Privacy Policy, including:

• Order and invoice-related data: retained as required by applicable tax/accounting laws.
• Account data: retained while your account remains active, and for a reasonable period thereafter if needed for legal, security, or dispute purposes.
• Customer support communications: retained as necessary to handle your request and maintain records for disputes or compliance.
• Security logs: retained for a limited period proportionate to security needs.

When retention is no longer necessary, we delete or anonymize your data.

Depending on your location and applicable law, you may have the right to:

• Access your personal data and obtain a copy.
• Correct inaccurate or incomplete data.
• Request deletion of your data (subject to legal exceptions).
• Restrict processing in certain cases.
• Object to processing based on legitimate interests, including certain direct marketing uses.
• Data portability (receive your data in a structured, commonly used format).
• Withdraw consent at any time where processing is based on consent.

To exercise any rights, contact us at info@puresuppl.net.
You also have the right to lodge a complaint with your local data protection authority.

We use cookies and similar technologies to operate and secure the Site, and (where applicable) for analytics and marketing.
You can control cookies through your browser settings and, where provided, through the Site’s cookie preference tools. Disabling certain cookies may affect Site functionality.

We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure.

The Site is not intended for children. We do not knowingly collect personal data from children. If you believe a child has provided us personal data, contact us at info@puresuppl.net.

To request deletion of your account and/or personal data, email info@puresuppl.net with subject: “Data Deletion Request” and include:

• The email address associated with your account, and
• Any relevant details to help us identify your records (e.g., name, order number).

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.