Buyer Protection

Refund and Returns Policy

At puresuppl.net, we strive to ensure your satisfaction with every purchase. Please read this policy carefully to understand your rights and responsibilities when returning a product.

Return Window

30 days from delivery

Restocking Fees

None — always free

Refund Processing

Within 7 days

Lost Parcels

Replacement guaranteed

Return Eligibility and Conditions

Return Window

Returns are accepted within 30 days from the date of delivery.

Product Condition

Returns are accepted only for new items (unused and unopened, with original packaging/seals intact where applicable). Because we sell food and human-consumption products, we cannot accept returns of opened, used, or tampered items for health and safety reasons.

Return Method & Address

Returns must be sent by post to this return address: 150 Squires Lane, London, N3 2QT – United Kingdom.

Return Shipping, Labels & Restocking Fees

Return Shipping Cost

The cost of returning the product is the customer's responsibility, except in cases of damaged or incorrect items (see Section 4).

Return Label

For standard returns, the customer is responsible for arranging the return shipment and label.

Restocking Fees

We charge no restocking fee.

Refund Options & Processing Time

A full refund to the original payment method, or

Refunded back to the card or wallet you used to pay for the order.

A gift card of the same value.

Issued instantly so you can spend it again on PureSuppl whenever you want.

Refund processing time: Once we receive and inspect the returned item, we process the refund within 7 days. Your bank/payment provider may require additional time to credit the funds after processing.

Damaged or Incorrect Items

If the product arrives damaged or incorrect, we will cover the return shipping costs and provide a return label (or equivalent instructions). Please contact our customer service as soon as possible after delivery and include your order number and photos of the issue (product and packaging) to help us resolve the case quickly.

Lost Shipments

If a shipment is confirmed lost, we will send a replacement at no additional cost. If you have not received your order within the expected delivery timeframe, please contact customer service so we can investigate with the carrier.

How to Initiate a Return

Contact customer service

Email info@puresuppl.net within 30 days of receiving your order.

Share order details

Provide your order number and the reason for the return.

Receive return instructions

We will reply with the return instructions and the return address (and a label only if the item is damaged/incorrect).

Pack and ship

Pack the product securely to prevent damage during transit and ship it by post.

Keep your tracking

Keep your shipping receipt and tracking number for your records.

Important Notes

We recommend using a trackable shipping service and, for higher-value orders, purchasing shipping insurance.
Promotional items or free gifts must be returned along with the qualifying items that earned them, if you are returning the qualifying items.
This policy may be updated from time to time; the version in effect at the time of purchase will apply to your return.