1. About these Terms

These Terms and Conditions (“Terms”) govern your access to and use of puresuppl.net (the “Website”) and any purchase of products offered through our online store. By using the Website and/or placing an order, you agree to these Terms. If you do not agree, please do not use the Website.

2. Who we are

PureSuppl.net is an online retailer of sports nutrition products, including (but not limited to) protein, vitamins, dietary supplements, and fitness foods. Company details, legal information, and contact channels are available on the Website.

3. Eligibility and customer responsibilities

You must be at least 18 years old to place an order. You are responsible for ensuring that the products you purchase are suitable for your needs and comply with the laws and regulations applicable in your country of delivery.

4. Product information

We aim to present accurate product descriptions, images, ingredients, and other information. However, product packaging and labels may contain additional or different information than what is shown on the Website. You should always read labels, warnings, and directions provided with the product before using or consuming it.

We reserve the right to update product information and discontinue products at any time.

5. Prices, currency, and taxes

Prices are shown in Euros (€) unless otherwise stated. Taxes (including VAT, if applicable) are included or excluded as indicated at checkout. We may change prices at any time, but changes will not affect orders that have already been accepted and paid.

6. Payments

We accept major credit/debit cards, crypto and PayPal as indicated on the Website and at checkout . Payment must be completed before an order is processed for shipment.

If a payment is declined or reversed, we may cancel the order.

7. Orders and contract formation

Placing an order constitutes an offer to purchase products. After you place an order, you may receive an automated order acknowledgment email; this does not mean your order has been accepted. A contract is formed only when we confirm acceptance (for example, when your order is confirmed as processed/shipped, depending on the flow shown at checkout).

We reserve the right to refuse or cancel orders, including due to stock unavailability, pricing errors, suspected fraud, or delivery restrictions.

8. Shipping, delivery, and free delivery threshold

Shipping options, costs, and estimated delivery times are shown during checkout. Free delivery available for orders over €99 as promoted on the Website, subject to any conditions displayed at checkout (such as destination, carrier, or promotions) .

Delivery timeframes are estimates and not guaranteed. We are not responsible for delays outside our reasonable control (including carrier delays, customs clearance, strikes, weather, or incorrect address details provided by you).

Risk of loss passes to you upon delivery of the products to the address provided in your order.

9. Right of withdrawal (EU/EEA consumers)

If you are a consumer located in the EU/EEA, you generally have the right to withdraw from your purchase within 30 days from the day you receive the goods, without giving any reason, subject to legal exceptions.

To exercise the right of withdrawal, you must notify us clearly (e.g., by email or via the contact form) before the withdrawal period expires.

If you withdraw, we will refund eligible payments received from you (including standard outbound delivery costs where required by law) within the legally required timeframe, using the same payment method unless agreed otherwise.

Exceptions / important note: the right of withdrawal may not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons if unsealed after delivery (commonly applicable to many supplement products).

10. Returns and refunds

Return instructions (including the address and authorization steps, if any) are provided via our customer support channels. Unless otherwise required by law, products must be returned:

• Unused, unopened, and in original sealed packaging.

• With any accessories and inserts included.

We may refuse refunds for items returned in a condition that makes them unsuitable for resale (where permitted by law). Refunds, when approved, are issued to the original payment method.

11. Promotions and discount codes

Discount codes and promotions (including newsletter sign-up offers such as “Get 10% Off”) are subject to stated conditions, validity periods, and eligibility rules shown on the Website or in the promotional message . We may suspend or withdraw promotions at any time where permitted by law.

12. Health and supplement disclaimer

Products sold on the Website are intended to support a balanced diet and training and are not intended to diagnose, treat, cure, or prevent any disease.

You should consult a qualified healthcare professional before using supplements, especially if you are pregnant or nursing, have a medical condition, are taking medications, or are under 18.

Always follow the directions on the product label and do not exceed the recommended daily dose.

13. Limitation of liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or products.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law (for example, liability for death or personal injury caused by negligence, or for fraud).

14. Intellectual property

All content on the Website (including text, graphics, logos, images, product presentation, and software) is owned by or licensed to us and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from Website content without our prior written permission, except as permitted by mandatory law.

15. Acceptable use

You agree not to:

• Use the Website for unlawful purposes.

• Attempt to gain unauthorized access to systems or data.

• Introduce viruses, malware, or other harmful material.

• Use automated systems (bots/scrapers) that disrupt the Website.

• Interfere with the security or integrity of the Website.

We may restrict or terminate access if we believe you have breached these Terms.

16. Reviews and user content (if applicable)

If you submit reviews or other content, you grant us a non-exclusive right to use, display, and reproduce that content in connection with the operation and marketing of the Website, subject to applicable law. You confirm that your content is lawful and does not infringe third-party rights.

17. Third-party links

The Website may contain links to third-party websites. We do not control and are not responsible for third-party content, products, or policies. Accessing third-party sites is at your own risk.

18. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top indicates when changes were made. Continued use of the Website after changes are posted means you accept the updated Terms.

19. Governing law and jurisdiction

These Terms are governed by the laws applicable to the operator of the Website, without prejudice to mandatory consumer protection rules that may apply in your country of residence. Any disputes will be subject to the competent courts as determined by applicable law.

20. Contact

For questions about these Terms, orders, returns, or complaints, please contact us using the contact details or contact form available on the Website
+44 7400412463
[email protected]